Terms and Conditions

1)Minimum Order

In order to keep our overall prices as low as possible, our minimum order amount is $50. Any order not meeting the minimum will be assessed a $10 small order charge.

2) Sioux Price Match Guarantee:


VM Aerospace Ltd. guarnatees to match any authorised Sioux distributor's price for new identical tools listed on our website. Competitor foreign currency prices will be converted to the Canadian dollar equivilent using that days bank rates for comparison. Should you find a lower price anywhere that meets these conditions, please contact us with proof of lower price and we will match it!

 

3) Discontinued Products

Discontinued product pricing is available for pre-paid credit card orders only. Pricing is only applicable to existing stock, these items will be removed once current inventory is exhausted. 


4) Payment

We accept Visa, MasterCard, American Express, and Discover credit cards as payment methods on our web site. We also accept Purchase Orders from companies who have been approved for an account with us. If your company wishes to apply for credit with VM Aerospace Ltd., please contact us for an application. We do not accept C.O.D. orders. Promotions and discounts may not be combined.

5) Shipping Policy

VM Aerospace Ltd. uses Canada Post as the standard delivery method for web based orders. If you do not wish to ship through Canada post, you can select the option to ship now with an existing account; please ensure that you enter your account number and list the carrier in the notes field. It is imperitive that the account match the shipping address. Alternatively you can contact us and a VM representative will process your order and include your preferred shipping method. All orders are shipped FOB Black Creek British Columbia (Liability for the order is assumed by the purchaser once the order is delivered to the carrier).

Free shipping on orders over $500 (total before taxes and or fees) on orders shipped within Canada (heavy / large shop equipment may be subject to additional shipping charges, please call for details). When an order is shipping free, the carrier used is at the sole discrecion of VM Aerospace Ltd.. Free shipping is standard ground shipping, if you require faster service please advise your VM representative and shipping costs will be quoted. VM Aerospace Ltd. is not liable for any lost or damaged shipments, liability is transfered to the customer when the package is delivered to the carrier.

Insurance: Orders are shipped with standard insurance for the carrier selected, extra insurance is the responsibility of the buyer and must be requested prior to order processing. VM Aerospace Ltd. accepts no responsibility for under-insured shipments. 

5a) Expedited Shipping

If you choose, we can ship your order to you via Courier to decrease transit times, all shipping charges will be added to your order. If you would like us to ship under your account we would be happy to bill collect for shipping charges.

Important! By using our online ordering system, you agree that you are responsible for any freight, duties, or customs fees that are charged back to VM Aerospace Ltd. and you authorize us to debit your account for any such fees should they occur.



6) Returns

There are a few cases where you may need to return a product:

a) Defective Product: Any tool thought to be defective may be returned freight prepaid to VM Aerospace Ltd. within 30 days of sale and will be evaluated for repair, replacement, or credit provided is has not been altered, abused, or misused in any manner.

b) Ordered the wrong product: Any item returned due to an error of the customer is subject to a re-stocking fee of 15% of the tool value, and is subject to our acceptance. The item MUST be in new, unused condition and include all original packaging, accessories, and manuals if applicable. At our discretion, we will waive the re-stocking fee if you are placing an offsetting order.

**Special order items are not returnable.

In either case, please call or email us with the details of the situation, including your order number to  and we will send you a return-authorization-number.

7) Trademark Disclaimer 

 

Product names, logos, brands and other trademarks referred to within VM Aerospace Ltd.’s products and services and within vmaerospace.com are the property of their respective trademark holders and their use does not indicate approval or endorsement of VM Aerospace Ltd. by the trademark owner.


8) Limitation of Liability

VM AEROSPACE LTD.’S LIABILITY FOR ANY CLAIM RELATING TO ANY PRODUCTS OR SERVICES PROVIDED BY IT TO THE BUYER, WHETHER BASED ON BREACH OF CONTRACT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. IN ADDITION, VM AEROSPACE LTD. SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS SAVINGS, BUSINESS INTERRUPTION OR LOSS OF ANTICIPATED BENEFITS, ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES AND/OR PRODUCT(S), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9) Indemnification

Subject to the limitations on liability set forth in Section 6, the parties shall indemnify and hold each other and their respective affiliates, shareholders, members, directors, officers, employees and agents (“Indemnified Parties”) harmless from and against any loss, liability, damage or expense, including reasonable attorneys' fees (“Losses”), such parties may incur as a result or, arising out of or by reason of any breach, misrepresentation or non-fulfilment on the part of such party of this Agreement. Buyer shall further hold Seller Indemnified Parties harmless from and against Losses resulting from or relating to Buyer’s or its customers’ use, marketing, distribution or sale of the Products.

10) Safety

All of the items that we sell are sold with the understanding that the purchaser is responsible to determine the suitability of the product for his or her intended use and assume all liability and risk. Various local, provincial, and federal laws require the use of approved safety equipment when working with any tool. Approved protective equipment is always required when working with any cutting, rotary, or percussive tool.



11) Product Descriptions and Photos

We are committed to accurate and honest descriptions of our products. Photos used on this web site are for illustrative purposes only and slight differences not affecting the performance or function of the tool are possible.